ChatWay Agent
AI-powered live chat and helpdesk with a knowledge base that answers for you
ChatWay Agent is a self-hosted live chat and helpdesk platform with a built-in AI operator that drafts and auto-replies to visitors using your own knowledge base. It combines proactive triggers, visitor analytics, and human handover with optional agent approval so your team stays in control. Backed by OpenAI-compatible models, MCP tools, and response caching, it delivers fast, grounded answers across web and mobile.
$39 USD, one-time payment, lifetime license.
- AI operator that auto-generates reply drafts grounded in your knowledge base, with optional agent approval before sending
- Knowledge base supporting manual, URL-scrape, FAQ CSV, and markdown document types with bulk URL import
- Proactive triggers (time-on-page, page-visit-count, URL match, exit intent, new/returning visitor) to start conversations automatically
- Smart human handover via configurable keywords and an EscalateToHuman MCP tool
- MCP toolset: SearchKnowledgeBase, GetVisitorInfo, GetContactHistory, GetWebsiteMemory, EscalateToHuman
- Visitor analytics and session tracking with page history and geo lookup
- Response caching (SHA-256 keyed) to cut token costs, with cache hit/miss reporting and one-click clear
- Conversation memory that pulls past resolved conversations and property/visitor context
Category: Support · Platform: Cross · Version: 1.0.0
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